Operational Risk Management

Re-organized team. Hired, promoted and developed staff and conducted process reviews and improvements and partnered with vendors to deliver regulatory compliant policies, controls and procedures. Eliminated fines, lawsuits and other violation activities resulting in several hundred thousand dollars' worth of expenses prior to my tenure. Corrected gaps in Repossession, GAP/Warranty cancellations, Bankruptcy management and collections processes. Improved client and company profit margins. Improved public image of company.